Privacy Policy
This Privacy Policy was last updated on 02 November 2026.
Who we are and our role as data controller
freshtiq operates this commercial website as the data controller under UK GDPR and the Data Protection Act 2018. We determine the purposes and means of processing personal data collected through the site, including any contact forms and necessary service delivery related to audiovisual production courses and resources. Our registered address is 1 Fairview Cottages, Beehive Road, Binfield, RG12 8TS, United Kingdom and you may contact us at info@dramabydesign.com or +44 1344 649400 for data protection queries.
Scope of this notice and who it covers
This notice applies to all visitors to the site, individuals who submit enquiries via the contact form, prospective or enrolled course participants, and any other persons whose personal data we process in connection with our commercial activities in audiovisual production education. It does not cover third-party websites linked from our content or offline interactions outside the site.
Categories of personal data and sources
We collect identification data such as name and contact details, professional information including job title and organisation, technical data such as IP address and browser type, and usage data from site interactions. Data is obtained directly from you when you use the contact form or browse the site, and indirectly through analytics tools that record how pages are accessed. No special category data is collected unless you voluntarily provide it in a message.
Purposes of processing and legal bases
We process contact details to respond to enquiries on the basis of legitimate interest in providing customer service and contract performance where a course booking follows. Technical data supports site functionality and security under legitimate interest. Where consent is obtained through the cookie banner for non-essential tracking, processing occurs on that consent basis. Marketing communications, if any, rely on consent or soft opt-in under PECR. Each purpose is limited to what is necessary and explained at the point of collection.
Whether providing data is required
Supplying contact information through the form is voluntary, yet without it we cannot respond to your query or deliver requested course materials. Browsing data is collected automatically to enable basic site operation; disabling cookies may limit functionality but will not prevent core content access.
Cookies and similar technologies
The site uses cookies and similar technologies for essential operations, performance measurement and, where consented, audience insights. A site-wide cookie banner allows you to manage preferences. Full details appear in our separate Cookie Policy, which explains each category and how to adjust settings in your browser.
Processors, recipients and legal disclosures
We engage service providers such as hosting companies, email delivery platforms and analytics processors that act under our instructions and appropriate contracts. Personal data may be disclosed if required by law enforcement, regulatory bodies or to protect our legal rights. No data is sold to third parties.
International transfers
Some processors may be located outside the UK. Where transfers occur we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner to ensure equivalent protection.
Retention periods
Contact records are retained for up to three years after the last interaction to handle follow-up queries and comply with accounting rules. Technical logs are kept for twelve months for security analysis. Consent records for marketing are stored until withdrawal or for the duration permitted under PECR.
Security and data minimisation
We apply technical measures including encryption in transit, access controls and regular reviews to protect data against unauthorised access. Data collection is limited to what is necessary for the stated purposes, and we delete information once retention periods expire.
Your data subject rights
Under UK GDPR you may request access, rectification, erasure, restriction, portability or objection to processing. To exercise these rights please email info@dramabydesign.com with sufficient information to verify your identity. We will respond within one month, extendable by two further months for complex requests.
Withdrawing consent and objecting to marketing
You may withdraw consent at any time by contacting us or using unsubscribe links where provided. Objection to direct marketing or profiling for marketing purposes can be made via the same channels and will be actioned promptly without affecting prior lawful processing.
Right to complain to the supervisory authority
If you believe we have not handled your data correctly you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk, although we encourage you to contact us first so we can address concerns directly.
Children and age restrictions
The site and courses are intended for adults engaged in professional audiovisual production. We do not knowingly collect data from individuals under 18. If we become aware that such data has been provided we will delete it promptly.
Automated decision-making and profiling
We do not use automated decision-making or profiling that produces legal or significant effects. Any analytics are used only for aggregate service improvement.
Changes to this policy
We may update this notice to reflect legal or operational changes. The current version will always be available on the site with the last-updated date displayed at the top. Continued use after an update constitutes acceptance of the revised terms.